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BB ISSUES GUIDELINE FOR ILLITERATE CUSTOMERS

Banks, with their spic and span appearances sometimes daunt customers, especially the illiterate ones. In a bid to make things easier for them, the Bangladesh Bank (BB) in last month has issued a guideline for illiterate customers so that they can easily withdraw cash from banks through cheque.

The central bank in a circular on May 23 said all the scheduled banks will have to fill up the Know Your Customer (KYC) of illiterate customer properly.

Apart from this, the circular said, banks can initiate biometrics, iris, recognition and facial recognition to make cash transactions easy for illiterate customers.

“For implementing the process, the branches of all banks will have to build up their capacity for biometric information receiving and examine,” the circular said. If any customer has no ability to come a branch, a nominated bank official can go to the customer’s house for taking cheque and a family member of the customer can withdraw the money from cash counter.

If the customer comes to the branch alone, bank official can write his or her cheque. In that case, bank official will have to read out the amount of money to the customer.

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