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APP DYNAMICS: THE MAGICAL WATCHDOG FOR DIGITAL BUSINESS ENVIRONMENTS

What if you needed to understand the connection between application performance, user experience and business outcomes? As big companies, including banks, are trying to embrace disruptions and incorporating online, cloud services, the necessity for understanding precisely this is getting more and more urgent. AppDynamics by Cisco promises to achieve that for organisations.

It provides an application and business monitoring platform that empowers the world’s largest enterprises to build and run the applications they need. Cisco acquired AppDynamics in March 2017. The $3.7-billion-dollar acquisition came just days before a planned IPO of the company.

An ‘application performance management’ (APM) solution, AppDynamics APM acts to alert internal monitoring teams to problems in the critical transactions of a business. By monitoring software and performance optimization, it helps detect serious issues before customers do, which helps maintain the high level of service that customers expect.

The role of the APM has changed along with the evolution of stand-alone applications to client-server applications to distributed applications and ultimately to cloud-based elastic applications. Essentially, an APM manage the performance of applications in a way so that it can be determined when they are behaving normally and when they are behaving abnormally. More importantly, the need for APMs is when something goes wrong and an application is behaving abnormally, you have to be able to identify the root cause of the problem quickly so that you can remedy it. That is what AppDynamics APM does.

The product gives enterprises the power to monitor every line of code and understand how those effect user experience and application and infrastructure performance, while providing real-time insight into everything going on in digital business. The way it works is that AppDynamics ‘agents’ are deployed throughout an environment and help discover individual business transactions. From that a complete view of application topology is created across public cloud, private cloud, on premise and hybrid environments.

The agents send detailed performance and business metrics back to a central AppDynamics controller. Through machine learning the system can automatically create a dynamic baseline for each of those metrics. If performance deviates from baseline the AppDynamics starts to capture snapshots of transactions that goes down to the individual line of code behind that those transactions.

This enables AppDynamics to act as an early warning system for an organisation’s applications and business performance. Consequently, helping businesses identify the root causes when issues arise.

It helps developers to understand how their code performs, production and pre-production environments. Operations professionals can identify problems quickly and drive to rapid resolutions. It allows business owners to monitor real-time business performance metrics.

A REVOLUTIONARY FORCE FOR THE BANKING SECTOR

Last year Barclays revealed that it reduced the number of incidents experienced by users of its customer and employee-facing applications by 30 percent after implementing AppDynamics application monitoring tools, Computer World UK reports.

Speaking at the AppD Summit in London last week, Barclays spoke about the benefits it is already seeing in app performance thanks to AppDynamics’ application performance management (APM) tools. Barclays has more than 750 applications in its estate powering more than 12 digital interactions per second from customers alone.

Having made a commitment in 2015 to consolidate its operations with the goal of achieving a single, unified view into everything everywhere, The World Bank selected AppDynamics, after reviewing possible application performance monitoring solutions.

“The AppDynamics value proposition for us was around handling the complexity of our applications. We make heavy use of Java and .NET, and we needed to build a view of those applications across the different APIs, services, and microservices that our teams use today,” said Michael Makar, the senior IT manager at the World Bank, in charge of enterprise monitoring and performance testing.

Makar and his team deployed AppDynamics to 400 production applications. “We realized a lot of value from AppDynamics right away,” Makar said to Cisco. Once the tools started connecting the dots and the Development Teams were able to see the same data as the Operations Team, they no longer needed to rely on web administrators for data. They could see and locate any problem they were having with an application and solve it. “The teams stopped blaming each other after we deployed AppDynamics,” he said. ■

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