The leading banking software provider company Leads Software introduced LIA, an artificial intelligence (AI) based banking chatbot that customers can interact/chat with on social media platforms like Facebook, Skype or from website without any human interaction.
LIA enables users to collect their account information, generate mini statement, pay bill and utilize other online transactional services.
LIA’s key features include account information, account balance, last five transactions, exchange rate of currencies, cheque leaf status, stop cheque, fund transfer from account, utility bill payment (WASA, DESCO, Titas Gas), payment of tuition Fees (NSU, AIUB), mobile top up, general Inquiry regarding rates (loan, deposit rates and tenor).
The tech is based on Microsoft Bot Framework, LUIS (Language Understanding Intelligent ServiceNLP engine), Web API and Microsoft Azure for hosting application.
The service provides a number of benefits to the banks by enabling customers to easily avail LIA’s service from anywhere and any time without any human interaction, 24×7 customer service, unlocking value in data and facilitating lead generation.
Consequently the service reduces operational cost, creates corporate branding, provides better customer service and an all-in-one banking solution. Used to it’s fullest extent, LIA-LEADS acts as a tremendous automation tool.
For security LIA make use of two factor authentication. It also has encryption, authentication and authorization tools to ensure full security.
Anyone with a Facebook account can use LIA for their general inquiries relevant to their bank account. For banking services, any customer, be it account holder can use this service if he/she has a Facebook account.
The chat bot has Skype version, Bangla text chat and voice chat.
Earlier, Leads Corporation Limited won the prestigious BASIS National ICT Awards 2018. With over 650 contestants showcasing their products and projects – the biggest competition of this kind, Leads secured three awards for iLife (App for life insurance as the champion in Consumer Banking, Insurance, Finance category), LEADS EduChain (Blockchain based solution for educational certificate authentication as a Champion in the Inclusion and Community Services – Education category) and LEADS PharmaChain (Blockchain based solution for pharmaceutical product authentication as the first runner-up in the Consumer Retail and Distribution category).